Service Management (Change, Incident, Problem, CMDB)
TCS
5 - 10 years
Pune
Posted: 02/05/2025
Job Description
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Hands on problem management experience based on ITIL framework, including driving root cause analysis, and implementing short- and long-term fixes.
Accountable for Problem Management tickets progress in line with Problem Management processes, ensuring current and accurate data and business priorities.
Post the incident resolution, work with various internal technical teams to identify the root cause and roll out a corrective action and preventive recommendation.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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