Service Management
Capgemini
5 - 10 years
Mumbai
Posted: 9/17/2024
Job Description
Job Description
1. Executing end to end Process consulting projects based on ITIL V3/V4, ISO 20000 CMMI SVC models and frameworks2. Strategize and Design Services3. Lead and Manage Transition / Transformation programs4. Design ITOM, Define Governance, DevOps, Agile / SAFe5. Conducting process assessments and prepare gap analysis reports, Establishing Process Improvement Roadmaps, Process Definition with the help of Process6. Requirement Specification Document, Piloting, Development and institutionalizing the new process7. Drive Continuous Service Improvement programs using various methods and techniques8. Define measurement framework for SLAKPIs9. Facilitate integration of service management tools, processes and SLA KPIs10. Perform process and SLA KPI’s testing on service management tools11. Timely reporting of the status on the assignments to clients and stakeholders 12. Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials13. Ownership of client engagements and quality deliverables
Primary Skill
s1. Experience in defining ITIL processes 2. Should have executed end to end consulting assignment which includes Service Design, Gap analysis, Process Definition, implementation road map and auditing3. Knowledge on Application and infrastructure Maintenance lifecycle and Transition4. Experience in working directly with clients5. Excellent communication, interpersonal & presentation skills
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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