Service Line Operations Excellence Analyst
Dentsu
5 - 10 years
Mumbai
Posted: 05/02/2025
Job Description
Job Description:
Key responsibilities: Participates in workshops and be accountable to provide/produce required documentation of process maps within the stipulated timelines (as agreed with the stakeholders) Accountable to share notes and discussion points (post stakeholder meetings/workshops) for review in a timely manner (as agreed with the SL Operations leads) Accountable to create mini project/activity plans to track and share progress updates with Service Line Operations leads Complies to using the preferred templates and tools and store all documents in common repositories such as sharepoint/one drive (as specified by the regional process leads) Accountable to create SOPs and training manuals to facilitate ADONIS training of Service Line Operations team and market stakeholders Accountable to perform simple data analysis by converting raw data into graphs and charts reflecting trend analysis Practices lean tools for root cause analysis and identifying kaizen opportunities and present the same to the Service Line Operations team to obtain feedback Works with technology leads in the market, global teams (and 3rd party vendors) to test solutions, identify bugs/issues and get the solution ready for training/rollout Works with third party service providers (e.g. ADONIS) to assist in their deployment of new services within the business Platform Delivery & Operational Management Facilitates governance sessions with Service Line Operations team/market stakeholders to discuss/share progress updates and key action points on projects/activities undertaken.Location:
MumbaiBrand:
MerkleTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
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