Service Line Executive

1.      Single point of contact (SPOC) for all specific service line consultations, Investigations, procedures and Admissions and surgeries

2.      Revenue generation from OP to IP Conversion

3.      Giving estimates and counsel patients for all admission

4.      Facilitate Admission & Insurance Formalities

5.      Facility tour

6.      Facilitate PAC formalities

7.      All data preparation (Monthly data, Referral data, etc..)

8.      Maintain the patient’s tracker

9.      Providing the support to other departments in absence of fellow SLM

10.  OT Booking & Room booking for admission & OPD slot blocking for OT

11.  Update Estimate calculator on a weekly basis on Pending Conversion cases

12.  Develop Packages for new code creation

13.  Discount/ upgrade approvals to be done on time.

14.  SPOC for all referrals of specific service line from referral doctors – would require interface with Marketing.

15.  For all patients with appointment or walk ins, coordinate with front office to ensure seamless Registration and Billing at the relevant counter

16.  Coordinate and ensure patient of particular service line have received all reports (Diagnostic or procedural) as per plan. Track and act on any delay.

17.  Handhold for counseling patients for all service line related procedures.

18.  Coordinate the admission process as required, with relevant Front desk staff/ billing and TPA staff (as required)-

19.  Coordinate with financial counseling staff for correct estimations

20.  Referral doctor letter repository.

21.  Pre-authorization of admission and follow up.

22.  Coordination with TPA Cell for insurance patient.

23.  Coordination with admission counter for direct admission.

24.  Transfer in & out of patients in WARD/ICU/HDU/OT and track movement at any point of time.

25.  Coordination with ER in case patient comes in emergency.

26.  Interface between the Patient and consultants (Primary consultant or secondary consultant) of the same service line.

27.  Guardian to the patients of specific service line. Will share contact with patient such that they are the first point of contact for any queries of the patient of that specific service line

28.  Coordination with the Floor coordinators/patient coordinator/nursing staff/ floor medical officer and non-medical departments regarding the specific service line patients.

29.  Participation in Discharge process-

30.  Coordinate planned discharge and trigger any flags, if delayed.

31.  Coordinate with the patient/ TPA/ billing and Discharge Counter at time of discharge.

32.  Post discharge, any travel arrangements to be coordinated as per policy

33.  Ensure service line patient delight by regular visits to patient during the stay

34.  Follow up with the patient at regular intervals regarding health improvement.

35.  Coordinate follow up visit

36.  Update a thank you letter from primary consultant to the referral doctor for that particular patient admission to be coordinated.

37.  Monitor and track all procedures converted from service line (patient wise) - OP to IP conversion.

38.  Coordinate and track cross referrals from one service line to another (handholding between service line and front office).

39.  Monitor and track all cross referrals from the department to Lab /Radio diagnostics/NIC and prepare conversion report EOD.

40.  To follow up and convert on marketing leads generated through campaigns