SERVICE LEAD
TCS
4 - 15 years
Hyderabad
Posted: 05/07/2025
Job Description
• Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
• Overseeing the management of operations, deliverables to have better efficacy.
• Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
• Deliver consistently high customer satisfaction, measured through formal and informal feedback.
• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
• Drive business growth through partnership with Sales Team to execute solutions for customers globally.
• Enhance the workplace through leadership, employee engagement and personnel development.
• Work with business partners to accurately forecast and support business growth strategies.
• Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
• Ability to prioritize company objectives and meet aggressive deadlines.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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