Service Lead - IT Infra

Technology Architect/Sr.Technology Architect

Qualification:

Bachelor's in Science, Engineering or equivalent

Responsibility:

Customer Engagements:

• • Govern Build activities (hardware & software configuration) with business impact understanding of customer environment and contribute to improve Build process.

• • Ensure Adherence to customer security and compliance requirements.

• • Implementation of approved change requests in line with customer change management process.

• • Adherence to customer communication etiquettes.

• • Timely execution of tasks as per plan.

Requirements Gathering:

• • Work with the ITIS team on requirement gathering using Industry/Cognizant/Client standard methodologies and tools.

Design & Solutioning:

• • Handle specific technologies within projects.

• • Understand technical requirement and translate into design.

Project Governance:

• • Contribute to project plan creation, product selection, roadmap definition, solution identification and execution.

• • Perform technical analysis & UAT and ensure quality expectations are met.

• • Assist the Senior Consultants/Managers in project planning, status reporting and ensure adherence to Project Milestones.

• • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.

• • Understand various technical tools used in the project (third party as well as homegrown) to improve efficiency as well as productivity.

Stakeholder & Relationship Management:

• • Interact with the ITIS team and ensure user / customer / first level management is taken care by them regularly.

• • Coordinate, collaborate and negotiate with multiple Cognizant stakeholders for solutions.

Knowledge Management:

• • Conduct technical trainings, webinar to fellow peers and other teams across cognizant.

Team/People Management:

• • Participate in new technology trainings and conduct sessions for peers/other associates.

• • Participate in recruitment and act as a buddy to new hires.

• • Work towards team building and collaboration as well as mentor the new onboarded resources for them to get acquainted with the system.

• • As part of a team, exhibit leadership in terms of supporting peers and coaching ITIS team members wherever possible for them to be able to deliver as per the business requirements and expectations.

Quality & Process:

• • Constantly review the process, policies and procedures to identify areas of improvement and share to the customer as well as team.

• • Ensure changes to the process/policies/procedures are updated because of new technology/project implementation.

• • To attend audits and provide evidences.

Personal Excellence:

• • Ensure continuous Learning & Development for self by undertaking individual certifications related to domain and technology requirements.

Business Development Support:

• • Capture and present project’s capabilities to prospective customers in a way that highlights the unique selling proposition of that project/solution.

• • Identify opportunity areas in each domain and work with the subject matter experts and process experts to develop the capabilities and goto market strategy.

• • Assist Manager in internal/external presentations by gathering relevant information and presenting best practices and case studies.

Thought Leadership:

• • Contribute to thought leadership and IP through white papers, research and presentations for internal audience, and POC development (proof of concept) along with technical groups as applicable.

• • Proactively research industry trends to identify and propose appropriate technology transformation solutions.