Service Installed Base Analyst/Specialist

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Business Information: 

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. 

Mission Statement : 

This benchmark is intended for incumbents who have responsibility for more than one Specialization within the Sub-family. An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.

Your Responsibilities:   

• Installed base Manager/Proactive Service Lead to train engineer for installed base tool

• Develop IB & Improve data quality

• Leverage/utilize tool landscape and ensure the right assets /Site details are managed

• Support business use of LUMADA EAM and promote successful business use cases.

• Documentation, Reporting and Analysis Monitor IB data and ensure having accurate Customer, Site, and Installation Information data in ServIS, by editing customer/site information as necessary. This includes periodically reviewing and minimizing data within the country factory container by assigning correct site location.

• Monitor and share progress on meeting and ensure the right IB Quality

• . Training Support business (e.g sales, operation, project management, field service) with the use of installed base / ServIS as per Instructions and requirements.

• Provide or coordinate IB Management related trainings to local users as needed

• Able to generate reports optimize /customize reports in the tool , having advanced knowledge on excel and Microsoft office power application tools

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

Your Background: 

• Bachelor’s degree in engineering.

• Basic understanding of electrical and mechanical systems

• < 5 years of experience, with a combination of Sales/Engineering and/or tender/quotation experience

• Proficiency in all substations , industrial electrical equipment's transformer service and accessories

• Proficiency with CRM and BI tool landscape.

• Ability to interpret product specifications

• Outstanding written and verbal communication skills with strong organization and time

• Proven development and maintenance of positive, cooperative, team-oriented relationships with co-workers, supervisors, managers, clients and others in contact with the job.

• True team player and NO silo mentality.

• Proficiency in both spoken & written English language is required. 

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