Service Innovation Engineer

Job Title

Job Description

We are looking for a Service Innovation Specialist to design and implement cutting-edge solutions that enhance the serviceability and performance of medical devices. This role requires strong analytical skills, collaboration with multidisciplinary teams, and the ability to apply service innovation principles to complex technical challenges. You will contribute to feasibility studies, test design, and proactive service strategies while fostering a culture of continuous improvement.

Your role:

• Participates in the design of groundbreaking solutions for intricate technical challenges in service innovation by actively participating in technology studies, leveraging recently acquired expertise in service innovation principles, theories, and concepts, working under limited supervision.

• Reviews multidisciplinary service innovation change projects, prototypes, and test designs, effectively collaborating with a team of diverse specialists to drive successful implementation.

• Facilitates the investigation of the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability.

• Helps to develop overall test designs, including test cases, for the verification and validation of service functionalities and the overall serviceability of products.

• Functions as a trusted subject matter expert within specific areas of service innovation with a strong understanding of their specialization, offering insightful and consultative guidance to colleagues, fostering knowledge sharing and informed decision-making.

• Implements innovative service innovation methods and procedures within the organization, handling their adoption to create a culture of continuous improvement and enhance service delivery.

• Evaluates the viability and potential impact of service innovation concepts and projects, conducting thorough analyses to ensure alignment with strategic objectives and maximizing return on investment.

• Implements proactive alert systems to drive preventative service delivery for connected and entitled installed bases, empowering market roles to handle alerts and diagnostics effectively, minimizing downtime and maximizing equipment performance.

• Resolves a wide range of service innovation delivery issues in creative ways, demonstrating good judgment in selecting methods and techniques for obtaining solutions.

• Cultivates effective relationships, shares knowledge, and provides influence over projects and peer groups, demonstrating full understanding of area of specialization.

You're the right fit if:

• Bachelor’s Degree in Engineering, Architecture, Information Systems, or Computer Science

• 7+ Years of experience in Medical Devices and the Service and support role for Sustainence engineering and NPI launches

• Worked as a Service Design expert for the group.

• Led and mentored the other service engineers

• Prior experience in sustenance engineering, service support, and design change.

• Good communication and cross functional collaberation.

• Regulatory compliance and quality assurance

• Technical writing and documentation

• Test design and data analysis

• Troubleshooting and solution architecture

• Root Cause Analysis (RCA) and continuous improvement

• Solution design and architecture

• Agile methodology and project coordination

How we work together

We believe that we are better together than apart. This is an office-based role, which means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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