Service Hub Engineer - Vending Business

Tata Consumer Products Ltd.

About the Job: Service Hub Engineer - Vending Business

Function: Investor Relations & Communication

Location: Hyderabad

Reporting To: Associate Director - Vending Business Service

At Tata Consumer Products Ltd, we stand #Forbetter - Planet, Sourcing, Nutrition, Communities. And #ForBetter Opportunities -. Here's an exciting one!

How does this Job align to our Strategy?

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation,Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.

This job opportunity closely aligns with one of these key strategic pillars, which is driving Strengthening & Accelerating our core business. The role is responsible for sales of the Beverages category in line with business plan and growth aspiration in conjunction with regional teams. Develop & Implement the Trade Marketing & Distribution Strategy for the organization in coordination with Marketing and Sales Teams in line with Business objectives.

MD & CEO

Where do you come in as?

Head - Investor Relations & Communication

Group CFO

Vice President - Vending Business

Associate Director - Vending Business Service

Service Hub Engineer

This job is at N-5 level (N corresponds to CEO's level)

Top dimensions:

Geography: India

Direct reports: 0

Matrix Reports: NA

Type of Role: Individual Contributor

Primary Stakeholders (Optional):

Integrated Finance, Service Teams, Sales Finance Teams

What are the Key Deliverables in this role ?

Financial Outcomes

• Support the virtual response center (VRC) to resolve the calls thru' video calls
• Track the Engineers movement on daily basis and monitor their productivity.
• Prioritize and allocate the Service calls and ensure closure with less than 4 Hours TAT.
• Field visit to check product quality and audit machines for PM effectiveness.
• Provide technical support to key customers with flexibility in working Hours
• Customer Service
• Ensure effective PM for field working machines as per norms.
• Plan periodical maintenance based on the cuppage as recommended by OEM.
• Execution of machine installations and disconnections as per the requirement of sales.
• Visit Key customers and meet/connect with the admin /F&Bs for their feedback on services.

• Internal Processes
• Break down Call Analysis & Error Analysis - Implement the corrective action plan to reduce breakdown calls.
• Assign refurbishment task to Service HUB Engineer on need basis to support new installations.
• Spares stock - Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
• Ensure proper utilization of spares and accounting of spares consumption in system.

• Innovation & Learning
• New Engineers recruitment, training (off-site & on-site) & deployment to Field work.
• Evaluate and train the Field Engineers to improve their competency

What are the Critical success factors for the Role?

• Diploma with min 8+ years of experience in similar Coffee vending service
• BE/B.Tech with min 6+ years of experience in coffee vending service

What are the Desirable success factors for the Role?

• Good communication skills
• Track record in acquiring new accounts consistently in the vending business and building strong relationships by virtue of which the candidate comes with the ability to get immediate results
• Aggressive growth mind set, one who is not limited by constraints particularly in a new business
• Ability to roll up sleeves and go above & beyond to acquire and retain business
• The ability to ensure success of the team by providing guidance and training

TCPL Growth Mindset and Behaviors

We are obsessed about keeping Consumers & Customers first in our hearts - that's why we are here !

We are trailblazers in executing with Excellence - Together as One Team !

We take Ownership of our business -delivering value for our Stakeholders .. no Compromises !

We are Open to Continuously improving - Continuously innovating - For Better !

We live & breathe our Tata Code of Conduct

About Us: At Tata Consumer, we stand 'For Better.'

Tata Consumer Products is a focused consumer products company uniting the principal food and beverage interests of the Tata Group under one umbrella. Our brands embody our purpose of 'For Better 'through the value they deliver to consumers with a focus on innovation, health and wellness, convenience and premiumisation. The Company's portfolio of products includes tea, coffee, water, RTD, salt, pulses, spices, ready-to-cook and ready-to-eat offerings, breakfast cereals, snacks and mini meals. Our key brands include Tata Tea, Tetley, Eight O'Clock Coffee, Tata Coffee Grand, Himalayan Natural Mineral Water, Tata Copper+ and Tata Gluco+, Tata Salt, Tata Sampann and Tata Soulfull. In India, Tata Consumer Products has a reach of over 200 million households, giving it an unparalleled ability to leverage the Tata brand in consumer products. The Company has a consolidated annual turnover of ~Rs. 15,206 Crs with operations in India and International markets. For more information please visit www.tataconsumer.com