Service Engineer

Job Description :

• Designation: Jr. Engineer/ Engineer
• Department: Service
• Experience: 1 to 2 Years
• Location: Gandhinagar
• Edu. Qualification: BE/B.Tech - EC/Electrical

Roles and Responsibilities

• Responds to customer complaints
• Evaluates and resolves problems of the customer
• Assists in installing the equipment
• Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
• Works alongside with technical sales engineers
• Offers customer training for the product
• Repairs, tests and maintains equipment
• Monitors performance of the product
• Maintains product manuals
• Provides customers with regular reports and feedback on their service requests
• Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
• Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate profile

• Proven Work experience on Fiber Marking Machine, Welding Machine.
• Excellent analytical and problem-solving skills must be possessed by all service engineers.
• Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.