Service Engineer

Job Description Service Engineer

Agricultural Machinery & Power Equipment

Department: Service & Technical Support

Job Locations: Bhiwandi (Maharashtra), Howrah (West Bengal), Lucknow (Uttar Pradesh)

Reporting To: Service Manager / Technical Head

Salary: 2.5 LPA 4 LPA

Role Purpose

The Service Engineer will be responsible for installation, troubleshooting, repair, and technical support of agricultural and power equipment including reapers, brush cutters, power weeders, chainsaws, water pumps, sprayers, HTP pumps, battery sprayers, fogging machines, high-pressure washers, and related machinery under the Really and Mitsuyama brands.

This role requires strong hands-on technical expertise, field service capability, and customer support orientation to ensure high product reliability, minimal downtime, and strong dealer satisfaction.

Key Responsibilities

1. Product Installation & Commissioning

Perform installation, setup, and testing of machines at dealer locations or customer sites.

Provide product demonstration and operational training to dealers, mechanics, and end users.

2. Troubleshooting & Repair

Diagnose mechanical, electrical, and basic engine-related faults across petrol engines, pump systems, transmission units, cutting assemblies, spraying systems, and washer mechanisms.

Carry out repair, servicing, and preventive maintenance to ensure reliable equipment performance.

Ensure quick turnaround time for complaint resolution and minimal equipment downtime.

3. Dealer & Customer Technical Support

Provide technical guidance and service training to dealers, technicians, and service partners.

Handle service complaints, warranty inspections, and technical queries from the field.

Build strong after-sales relationships with dealers and customers.

4. Spare Parts & Warranty Coordination

Identify spare parts requirements and coordinate availability with internal teams.

Support warranty verification, documentation, and claim processing as per company policy.

5. Field Visits, Service Camps & Exhibitions

Travel for field service visits, demo support, exhibitions, and service camps as required.

Assist in new product trials and collect technical feedback from the market.

6. Reporting & Technical Feedback

Maintain accurate service reports, complaint logs, and resolution timelines.

Share recurring failure analysis, improvement suggestions, and field insights with management and product teams.

Candidate Profile

Education

ITI / Diploma / Degree in Mechanical, Automobile, Electrical, or related technical field.

Experience

25 years of hands-on service experience in:

Agricultural machinery

Small gasoline engines or pump systems

Sprayers, HTP pumps, battery sprayers, fogging machines, high-pressure washers, or similar equipment

Experience with Really / Mitsuyama or equivalent product category preferred.

Skills Required

Strong mechanical and basic electrical troubleshooting capability

Understanding of petrol engines, pump pressure systems, carburetors, transmission systems, and spraying/washer mechanisms

Ability to independently handle field service work

Good communication with dealers, technicians, and farmers

Basic reporting using mobile apps, WhatsApp, or Excel

Key Performance Indicators (KPIs)

Service complaint resolution time

First-time repair success rate

Warranty claim accuracy

Dealer and customer satisfaction score

Reduction in repeat technical issues

This role provides an opportunity to work with a fast-growing agricultural and power equipment brand and contribute directly to product reliability, dealer confidence, and customer satisfaction across a wide portfolio of machines.

The selected candidate will gain strong hands-on technical exposure and long-term career growth within the organization.