Service Engineer

Job Description: Field Engineer

Position Overview

We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on-site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence.

Key Responsibilities

• Installation & Commissioning
• Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites.
• Ensure proper calibration and testing before handover.
• Maintenance & Troubleshooting
• Perform routine preventive and corrective maintenance.
• Diagnose and resolve technical issues to minimize downtime.
• Escalate complex problems to higher-level support when required.
• Customer Support
• Act as the first point of contact for clients during field visits.
• Provide training and guidance to customers on system usage.
• Maintain professional communication and ensure customer satisfaction.
• Documentation & Reporting
• Maintain accurate records of site activities, service reports, and client feedback.
• Prepare and submit necessary service reports and checklists, duly acknowledged by the customer.
• Update system logs, service history, and escalate recurring issues.
• Collaboration & Compliance
• Coordinate with internal teams (engineering, sales, and support) for seamless service delivery.
• Follow all safety protocols and compliance requirements during field operations.
• Learning & Development
• Attend trainings as and when nominated.
• Continuously enhance technical knowledge and develop expertise to grow into senior roles.
• Work Flexibility
• Be available to work during weekends and extended hours when required; compensatory off will be provided as per company policy.

Qualifications & Skills : for experienced candidates

• ITI, Bachelors/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
• Proven experience in field engineering, technical support, or related roles.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with installation, testing, and servicing of relevant systems/equipment.
• Excellent communication and customer-handling skills.
• Ability to work independently and manage multiple assignments.
• Willingness to travel extensively and work in diverse environments.

Qualifications & Skills : for fresh candidates

• ITI, Bachelors/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
• Excellent communication and customer-handling skills.
• Ability to work independently and manage multiple assignments.
• Willingness to travel extensively and work in diverse environments.