Service Engineer

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Responsibilities:

Field service support for Esco products

Handle all breakdown calls in the earliest response time

Ensure high level of customer satisfaction and effectively manage customer expectations

Prepares monthly reports to present the overall performance of the service and technical application management

Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue

Publish and maintain all service documentation in a Service Binder for distribution to field service organizations

Maintain online service documentation on the Esco distributor intranet

Perform troubleshooting, commissioning, certification of units promoted

Provides effective teamwork, building a strong relationship with customer contacts

Carry out hands-on training for field service organizations internationally > 20% travel

The Ideal Candidate Would Possess:

Degree in Engineering

With at least 2-3 years of working experience in laboratory equipment repair and troubleshooting

Good command of spoken and written English

Good analytical and problem-solving skills

Willing to travel across India for customer visits

With a drivers license and experience in driving both automatic and manual vehicles