Service Engineer

you’ll be our: Service Development Engineer

you’ll be based at: IBC Knowledge Park, Bangalore

you’ll be Aligned with: Lead-Service Quality And Planning

you’ll be A member of: Service Quality & Planning

What will I be doing at Ather?

You will collaborate with cross-functional teams to test and improve product features to enhance service quality. 

• Examine proto type parts to determine service, repair, replacement and rework requirements and calculate precise man-hours needed for effective resource allocation

• Monitoring and evaluating internal DFMEA processes to populate possible failure mode work instructions

• Evaluate the influence of change request (CRs) and new product releases on current processes, conducting impact analysis 

• Customization of environmental parameters and the way it runs to provide best and fastest fault duplications and isolation of failure mode.

• Work towards improvements in the accuracy of the fault duplication and isolation, including hard to reproduce and intermittent failures.

• Lead the Failure Analysis cases review meeting with Engineers.

• Engage Design engineering and communicate finding and resolutions of issues.

• Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to drive for improvements in the accuracy of the fault duplication and isolation.

• Work with the Engineering teams to define test requirements and strategy for new released products.

• Ability to decode hardware related error messages and trace messages to hardware component error checker.

• Ability to simulate failures and identify the failures in complex systems, subsystems and components.

• Hands on experience on troubleshooting high complexity HW and ability to isolate the defective component(s).

• Experience scripting and automations, Python, TCL, Perl, C.

• Strong background and experience in testing methodology, test development and test execution and report generation.

• Experience using software development and debug tools.

• Demonstrated success in leading teams with several key areas of responsibility including new product test strategy, product quality, and test development/deployment.

What kind of experience & skills do I need for this role?

• Strong background in electronic control systems is highly preferred.

• Familiarity with Serial Data communication protocols and/or Software Defined Vehicle architecture.

• Ability to work well independently and collaboratively with a team.

• Proven track record of tackling complex problems.

• Proficiency in reading and understanding electrical wiring diagrams and controller specifications.

• Bachelor degree in Information science/Electronics Technology, or an equivalent combination of education and experience.

Some attributes that you bring to this role?

• Exploring possibilities - Curiously look for innovative ways to improve service quality

• Inviting feedback - Make it easy for all stakeholders to provide constructive inputs.

• Interacting with people - Keep a finger on the pulse by regularly communicating with role-holders across the service value chain. 

• Data analysis and/or database experience

• Hands on diagnostic/repair experience.

What should I have graduated in?

Graduation : Diploma/B.E./ in Information science/Electronics

Work Experience : 1~3 years in the Electronics Industry