Role & responsibilities

Service Strategic Planning

Developing Service Strategies - Aligning service goals with overall business objectives.

Setting Service Standards - Establishing quality, safety, and customer satisfaction benchmarks.

Operational Management

Service Network Management - Overseeing dealerships, service centers, and workshops.

Workshop Operations - Managing workshop efficiency, productivity, and quality.

Field & Technical Support - Providing guidance on technical issues to service teams.

Warranty and Claims Management - Administering warranty policies and handling claims.

Customer Focus

Customer Satisfaction - Ensuring high customer satisfaction through effective service delivery.

Complaint Resolution - Addressing and resolving customer complaints.

Customer Feedback - Collecting and analyzing customer feedback to improve services.

Training and Development

Technician Training - Developing and implementing training programs for service technicians.

Service Advisor Training Implementing Training for service team on customer handling, sales, and service procedures.

Dealer Training - Organizing training sessions for dealerships on service processes and procedures.

Quality and Compliance

Quality Assurance - Ensuring service quality meets company standards.

Compliance Management - Ensuring adherence to regulatory requirements, industry standards, and Company policies.

Financial Management

Budgeting and Forecasting - Managing service department budgets and forecasting revenue.

Cost Control - Controlling costs related to service operations, warranty claims, and training.

Service Engineer