Service Desk

TCS

4 - 6 years

Hyderabad

Posted: 11/27/2024

Job Description

Must Have:

People Management Skills

- Service Desk Operations experience

- Excellent English language voice and written com skills Basic Infra L1 experience (windows, network , office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice platforms ITIL V4 Foundation

- Infrastructure technical support experience

- Willingness to work in night shifts and weekends

Good to have:

- CompTIA A+, N+, ITIL Foundation certification

- Excellent communication skills

Location

Hyderabad

Job Function

IT INFRASTRUCTURE SERVICES

Role

Lead

Job Id

339793

Desired Skills

IT IS_Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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