Service desk
TCS
3 - 6 years
Hyderabad
Posted: 15/03/2025
Job Description
1. Service Desk Agent
2. Ability to provide technical support over the phone
3. Excellent Oral and Written Communication skills
4. Hands on Experience on resolving customer issues related to the infrastructure
5. Assist with support of network connectivity, PCs, and VPN connectivity
6. Experience on Remote Desktop Client Software’s
7. Ability to resolve and or provide work around
8. Anticipate customer needs and proactively identifies solutions
9. Enthusiastic Maintain high customer / end user satisfaction
10. Strong in Communication skills and inter-personal skills.
11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.
12. Should have experience in Active Directory and desktop engineering
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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