Service Desk

TCS

4 - 12 years

Chennai

Posted: 11/27/2024

Job Description

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Desired Competencies (Technical/Behavioural Competency)

Must-Have • Requires good verbal and written communication skills as well as strong customer service and interpersonal skills

• Need for international client (UK)

• Willingness to work in any shifts including night shifts

• Accountable to answer customer requests and assisting customer either by email/chat or over the phone

• Ability to understand customer issue and route to appropriate team

• Should be ITIL Foundation certified

• Must be a strong cross-team collaborator

• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

• Basic knowledge about Systems, backup and Network

• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have 1. MCP & ITIL Certification.

SN Responsibility of / Expectations from the Role

1 Should posses’ good communication skills.

2 Accountable to answer customer requests and assisting customer either by email/chat or over the phone

Location

Chennai

Job Function

IT INFRASTRUCTURE SERVICES

Role

Analyst

Job Id

339599

Desired Skills

Service Desk

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[jobDescription.heading.qua] : BACHELOR OF ENGINEERING

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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