Service Desk
TCS
1 - 5 years
Chennai
Posted: 09/02/2025
Job Description
• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
• Willingness to work in any shifts including night shifts and weekends
• Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web
• Should be flexible for voice support
• Ability to understand customer issue and route to appropriate team
• Must be a strong cross-team collaborator
• Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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