Service Desk

TCS

1 - 5 years

Chennai

Posted: 09/02/2025

Job Description

Job Description
TCS is hiring for Service Desk Role!!

       Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills 

       Willingness to work in any shifts including night shifts and weekends

       Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web

       Should be flexible for voice support

       Ability to understand customer issue and route to appropriate team

       Must be a strong cross-team collaborator

       Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

       Basic knowledge about Systems, backup and Network

       Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's  

Location
Chennai
Job Function
BUSINESS PROCESS SERVICES
Role
Executive
Job Id
348191
Desired Skills
Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE

About Company

Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.

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