TCS Hiring !!!

Role: Service Desk

Exp: 4-8 Years

Location: Chennai/Kolkata

At least 3 years of previous IT Service Desk experience
Proficient in English communication and should have experience is taking calls to support 24*7 basis to customers located in US, Europe
Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
Work experience in ITSM ticketing tool, tracking and closure
Incident Management experience Managing incidents including business expectations and communication, should have experience in Major Incident Call handling
Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
Exposure in remote connecting tool
Basic Desktop Troubleshooting Experience on Hardware and Software
Strong knowledge of Microsoft based operating systems (Windows 7)
Microsoft based Office 365 application
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
Look out for areas of improvement to help enhance user experience from desktop support perspective.
Should be flexible to work in any shifts/Weekends
Knowledge on Customer satisfaction and handing customer experience
Should have experience in installing approved software remotely

Good-to-Have

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Service Desk