Service Desk

Location: Mumbai

Experience: 4 years to 8years

Must Have:

Basic troubleshooting of Windows/Mac operating systems
Understanding of networking basics (DNS, DHCP, TCP/IP)
Experience with ticketing systems like Service Now (SNOW)
Knowledge of Active Directory and user account management
Familiarity with remote desktop tools
Office 365/Google Workspace support
Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.
Willingness to work in any shifts including night shifts.
Accountable to answer customer requests and assisting customer either by email/chat or over the phone.
Should be flexible for voice support.
Ability to understand customer issue and troubleshoot to resolve it as an FCR.
Must be a strong cross-team collaborator.
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment.
Basic knowledge about Systems, backup and Network.
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's.

15 years of Full time Education

Service Desk Specialist