Service Desk Specialist

Service Desk L1 Support Pune | Up to 5 LPA | Immediate Joiners Only

Experience: 1+5 months (Service Desk)

Location: Pune (100% Work From Office)

Shifts: 247 Rotational (US/UK)

Notice Period: 015 Days Only

Education: 15 Years full-time Degree

Mandatory Skills

• ServiceNow Ticketing Tool
• Office 365 (O365)
• Active Directory (AD) Password reset, account unlock
• Excellent communication skills
• Basic networking knowledge

Job Responsibilities

• Provide L1 technical support via calls/emails/tickets
• Troubleshoot AD, O365, Outlook, Teams, SharePoint & basic network issues
• Log and update tickets accurately
• Ensure SLA compliance & customer satisfaction
• Escalate issues as per process

Technical Requirements

• Knowledge of Azure AD, Exchange admin basics
• Windows OS troubleshooting (XP10)
• VPN, TCP/IP, browsers, MS Office
• Mobile device troubleshooting (iOS/Android)

What We Need

• Strong analytical & problem-solving skills
• Customer-focused attitude
• Ability to work in 247 shifts (WFO)

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