MS Engineer L1, Service Management

Job Description-

Minimum 2 years of experience with exposure in similar Operations.
Incident, service desk operation, user mail query response, follow up on ticket, basic excel, Telephonic call handling, user queries.
first call resolution
service desk, ticket assign, email on service desk
Trained in Telephone Techniques and systems usage and processes. Competent to handle complaint calls.
Good Communication/ interpersonal abilities
Basic understanding of service delivery, troubleshooting and resolution of incident and request
Service/ Incident assignment to respective support groups and follow up .
Experience in handling multiple vendor coordination and management.
Understanding of DR & BCP Process.

Service Desk Specialist