Service Desk SDM
Tata Consultancy Services
5 - 10 years
Noida
Posted: 29/01/2026
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Job Description
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk SDM
Experience Range: 8 12 Years
Location: Noida
Must-Have:
- Extensive experience in an ITSM Leadership role.
- Industry certifications within ITSM.
- Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents.
- Strong knowledge in capacity management, resource planning, reporting & analytics.
- Experience working with ServiceNow.
- AISM / AI in Service Management experience.
- Experience managing Omni channel management with automation / self-service or event monitoring.
Interested candidates pls share your cv to mailid: with subject "Service Desk SDM " for further Discussion
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