Service Desk QA Noida Walkin 28th Feb 26

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk QA

Experience Range: 4 to 6 Years

Location: Noida

Interview Date: 28th Feb 26

Interview Venue: TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No.22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304

Must Have:

1. Strong knowledge of ITIL processes (Incident, Request, Problem Management).
2. Experience with Service Desk operations and ticketing tools (ServiceNow preferred).
3. Excellent analytical and reporting skills.
4. Familiarity with QA methodologies and audit processes.
5. Good communication and coaching skills.

Good to Have:

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)
2. Knowledge of CMDB & Service Mapping

Essential:

• Flexible working in 24*7 environment
• Flexible to work on weekends
• Good communication skills to deal with customer
• End-to-End knowledge of activities being done

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)