Service Desk Manager
Dentsu
5 - 10 years
Mumbai
Posted: 25/01/2025
Job Description
Job Description:
Key responsibilities:
Delivers service desk services to the business
Manages and develops Service Desk teams, functions and personnel
Ensures quality assurance measures are in place to maintain consistent Service Level Targets
Establishes, promotes and champions the use of best-practice frameworks and a culture of continual service improvement
Establishes, produces and monitors performance metrics
Maintains effective working relations with key customers, partners and stakeholders
Support mac Laptops
knowledge in Mac troubleshooting / Laptop build.
Lead a small team if required.
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
DentsuTime Type:
Full timeContract Type:
PermanentAbout Company
Dentsu is a global advertising and digital marketing agency headquartered in Tokyo, Japan. It is part of the Dentsu Group Inc., one of the largest advertising and communications groups in the world. Dentsu specializes in providing integrated marketing solutions, including digital marketing, media planning, content creation, data analytics, public relations, and customer experience management. The company operates across numerous industries and markets, serving clients with innovative strategies to drive brand growth and engagement. With a strong focus on technology and creativity, Dentsu aims to deliver impactful, data-driven campaigns tailored to modern consumer behavior.
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