Service Desk Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Walk-In-Drive (Service Desk LEAD_28-FEB-26)

Experience Range: 4 8 Years

Location: Noida

(Tata Consultancy Services Ltd, Assotech Business Cresterra, Yamuna Tower, VI, Plot No.22, Noida - 201301)

MUST HAVE:

1. Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.

2. Strong knowledge of ITIL framework and service desk operations.

3. Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).

4. Excellent leadership, communication, and problem-solving skills.

5. Familiarity with ticketing tools (e.g., ServiceNow, Remedy).