Service Desk Lead

"NOTE: APPLIED WHO ARE AVAILABLE FOR SATURDAY VIRTUAL DRIVE"

Role : Service Desk Lead

Experience : 2 to 8

Locations; Noida only

Job Description:

Primary Skills:

1. Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
2. Strong knowledge of ITIL framework and service desk operations.
3. Experience in managing IT support teams (minimum 2+ years, with at least 2 years in a lead role).
4. Excellent leadership, communication, and problem-solving skills.
5. Familiarity with ticketing tools (e.g., ServiceNow, Remedy).

Ability to handle high-pressure situations and escalations effectively.

Secondary Skills:

1. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents

2.Strong knowledge in capacity management, resource planning, reporting & analytics