Service Desk Lead
Tata Consultancy Services
5 - 10 years
Gurugram
Posted: 30/12/2025
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Job Description
TCS hiring
Role: Service Desk Lead
Experience: 8-10
Location: Gurgaon
Must Have:
- Strong leadership and team management skills.
- Expertise in ITSM tools (ServiceNow).
- In-depth knowledge of ITIL framework.
- Excellent communication and problem-solving skills.
- Ability to handle high-pressure situations and escalations.
Experience in reporting and KPI management.
ITIL-based incident and request management, leadership in ITSM tools (ServiceNow, Remedy), team coordination
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