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Service Desk – Lateral Hiring

Live Connections

5 - 10 years

Hyderabad

Posted: 08/01/2026

Getting a referral is 5x more effective than applying directly

Job Description

Service Desk Lateral Hiring | Multiple Roles | Immediate Openings

Locations: Pune | Hyderabad | Bangalore

Mode: 100% Work From Office

Shifts: Flexible to work in rotational shifts

Open Positions:

Service Desk Process / Technical Trainer Pune

Service Desk Quality Analyst Hyderabad & Bangalore

Technical Team Leader (Service Desk) Hyderabad

Experience Required:

Trainer / QA: 47 years overall (Service Desk domain)

Team Leader: 58 years overall with team handling experience

Key Skills:

Service Desk / IT Support experience

ITSM / ITIL knowledge

O365, Outlook, Windows, Active Directory (as applicable)

Strong communication & stakeholder management

Role Highlights:

Training, quality auditing, or team leadership roles

Focus on service delivery, process adherence & improvement

Customer-centric, SLA-driven environment

Interested candidates can share resumes at:

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