Must have skills:
• Spoken English
• Basics of Computer functions
• Customer interaction.
• Basics of Excel.
• Knowledge of Ticketing system.
Daily Job responsibilities:
Typical responsibilities Business/Customer
• Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding
• Adherence to customer security and compliance requirements
• Adherence to customer communication etiquettes
• Ensure stated productivity requirements for the engagement Project/Process
• Contribution to continuous service improvement plans (CSI) Team/People
• Contribute to and participate proactively in knowledge sharing sessions
• Act as a buddy for new hires Organization
• Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc.). Degree of Independence/Supervision required.
• Performs routine and standard tasks independently
• Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work
• Seeks approval for process deviations, for routine and low priority incidents
• Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects
• Spoken English
• Basics of Computer functions
• Customer interaction.
• Basics of Excel.
• Knowledge of Ticketing system.
Daily Job responsibilities:
Typical responsibilities Business/Customer
• Perform activities mentioned in KRA/Position summary based on defined guidelines in SOPs/Runbooks with business impact understanding
• Adherence to customer security and compliance requirements
• Adherence to customer communication etiquettes
• Ensure stated productivity requirements for the engagement Project/Process
• Contribution to continuous service improvement plans (CSI) Team/People
• Contribute to and participate proactively in knowledge sharing sessions
• Act as a buddy for new hires Organization
• Adherence to Organizational policies and processes (including Cognizant’s security policies, LP, timelines etc.). Degree of Independence/Supervision required.
• Performs routine and standard tasks independently
• Take decisions as per laid down procedures / process on Technical Solutions & escalations related to own area of work
• Seeks approval for process deviations, for routine and low priority incidents
• Seeks approval for process deviations, for new & Unique /Urgent High Priority Issues related to technical aspects