Service desk Tech Support Role
Looking for Tech Support Service desk Engineer with 3-15 Months of exp.
Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 )
Excellent Communication skills
Willing to support 24X7 and Service desk Voce support role
Walk in @ Bangalore Manyata Location on 7th June'25
Even Candidate with Customer Support exp. willing to take Tech Support role can apply
Job Summary
We are seeking a Systems Engineer with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users.
Responsibilities
- Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows.
- Oversee the incident management process ensuring timely resolution and proper documentation of incidents.
- Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively.
- Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization.
- Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices.
- Conduct regular system audits to identify and address potential issues before they impact operations.
- Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests.
- Provide training and support to end-users on the use of IT systems and applications.
- Participate in the planning and execution of IT projects ensuring they are completed on time and within budget.
- Maintain accurate and up-to-date documentation of IT systems processes and procedures.
- Stay current with emerging technologies and industry trends to ensure the organization remains competitive.
- Contribute to the continuous improvement of IT services by identifying and implementing process improvements.
- Ensure a high level of customer satisfaction by providing excellent service and support.
Qualifications
- Must have experience with Service Now and Incident Management.
- Must have experience with Windows operating systems.
- Must have experience working in a service desk environment.
- Nice to have experience with hybrid work models.
- Nice to have experience with IT project management.
- Must have strong problem-solving and troubleshooting skills.
- Must have excellent communication and interpersonal skills.
- Must have the ability to work independently and as part of a team.
- Must have strong organizational and time management skills.
- Must have the ability to prioritize and manage multiple tasks simultaneously.
- Must have a customer-focused mindset.
- Must have a willingness to learn and adapt to new technologies and processes.
- Must have a commitment to continuous improvement and professional development.
Certifications Required
- ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals