Service Desk Engineer
Guidehouse
5 - 10 years
Nagercoil
Posted: 25/01/2025
Job Description
Job Family:
User Support (India)
Travel Required:
Clearance Required:
What You Will Do:
What You Will Need:
- Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
- Should have working knowledge in any ticketing tools especially ServiceNow.
- Should have quick learning and monitoring skills.
- Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.
- Knowledge in Information Security concepts aligning to ISO 27001 standards.
- Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
- It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.
What Would Be Nice To Have:
- ITIL V4 certified professionals
- Great with English proficiency in terms of communication, fluency, accent.
- Prior experience in supporting Global users US, UK and Europe.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
About Company
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success._x000d_ _x000d_ The company has more than 16,000 professionals in over 55 locations globally. Guidehouse is led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
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