Service Desk Analyst - HR

Responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration.

This includes providing day-to-day core transactional and administrative support in the various HR functions.

Responsible for ensuring quality customer service to both employees and the larger global HR team.

Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams.

Partner with global colleagues to execute transactions within workday, including Job requisitions, hire transactions, one-time payments, any ad hoc processes, as assigned

Support the background check verification process, by liaising with the vendor to ensure closure of cases in a timely manner

Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system.

Record and communicate problems, situations, and solutions to coordinate with the global teams.