Service Desk Analyst
CBTS
5 - 10 years
Chennai
Posted: 11/12/2025
Getting a referral is 5x more effective than applying directly
Job Description
Job Opportunity: Service Desk Analyst (Fresher)
Company: CBTS
Location: Chennai (Work from Office)
Shift: 24x7 Rotational
Kickstart your career with CBTS!
We are looking for enthusiastic freshers to join our team as Service Desk Analysts .
Responsibilities
- Analyze and evaluate software and IT systems.
- Respond to IT queries from clients and staff (in person, phone, or remotely).
- Perform system installations, upgrades, and maintenance to prevent outages.
- Create FAQs and training manuals for end users.
- Maintain accurate service desk records.
- Suggest improvements to enhance IT performance.
- Coordinate with internal teams to meet IT requirements.
- Stay updated with technological developments.
Required Qualifications
- Associate or Bachelors degree in Computer Science, Information Systems, or related field.
- Strong understanding of computer hardware and software.
- Familiarity with task management and CRM tools.
- Excellent analytical and problem-solving skills.
- Strong interpersonal, communication, and teamwork abilities.
- Good time-management and organizational skills.
Interested candidates can share their resume at:
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
