Service Desk Agents Reporting

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agents Reporting

Experience Range: 4 8 Years

Location: Noida

Must-Have:

1. 48 years of handson experience with ServiceNow reporting, dashboards, and Performance Analytics.
2. Expertise in designing indicators, breakdowns, data snapshots, and analytic dashboards using ServiceNow Performance Analytics
3. Strong stakeholder engagement skillsable to elicit requirements, present insights, and align metrics with business goals.
4. Proficiency in data visualization, analytics principles, and basic SQL query writing to extract and manipulate ServiceNow data.
5. Excellent analytical thinking, attention to detail, and communication skills.
6. Knowledge of SLA/KPI Frameworks
7. Advanced knowledge in excel

Interested candidates pls share your cv to mailid: with subject "Service Desk Agents Reporting " for further Discussion