Service Desk Agents Reporting

Role:Service Desk Agents Reporting

Experience: 4-6 years only

Locations: Noida

Must have & good to have:

Mode of Interview : Virtual drive

Must-Have

1. 48 years of handson experience with ServiceNow reporting, dashboards, and Performance Analytics.
2. Expertise in designing indicators, breakdowns, data snapshots, and analytic dashboards using ServiceNow Performance Analytics
3. Strong stakeholder engagement skillsable to elicit requirements, present insights, and align metrics with business goals.
4. Proficiency in data visualization, analytics principles, and basic SQL query writing to extract and manipulate ServiceNow data.

Good to have

1. Good understanding of ITIL process
2. Basic Scripting in ServiceNow
3. Power BI
4. Knowledge of CMDB