Service Desk Agent_17th Jan,26 Walkin Drive_Hyderabad

Skill- SD Agent

Experience - 4 to 6 yrs

Location- Hyderabad Deccan Park

JD:

" Handle incoming calls, emails, and chat requests from users.

Log incidents and service requests accurately in the ticketing system.

Provide first-level troubleshooting for hardware, software, and network issues.

Escalate unresolved issues to appropriate support teams.

Follow up on open tickets to ensure timely resolution.

Maintain knowledge base articles and update documentation.

Ensure compliance with SLAs and ITIL processes.

Communicate effectively with users regarding status and resolution.

Identify recurring issues and suggest improvements."