Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agent

Experience Range: 2 6 Years

Location: Indore

Must Have:

• Excellent Communication skills both written & Verbal
• Basic PC and peripheral Hardware troubleshooting
• Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
• Troubleshooting E-mails ( Outlook /Teams)
• Exposure to ITIL processes
• Mandate to work in 24x7.
• Co-ordination with multiple stake holders (including MIM)
• Create the Standard Operating Procedure and update the knowledge database documentation whenever required
• Need to have automation mindset and exposure to AI tools and concepts

Good to Have:

• Good understanding of Incident, Asset, Problem and Change Management (ITIL)