Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agent

Experience Range: 2 6 Years

Location: Noida

Interview: Telephonic Interview

Must Have:

1. Should be customer centric and understand the Service Desk (SD) support function.
2. Candidate should be proficient in written and verbal English to provide the required IT services.
3. Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
4. Ready to work support during weekend also as per monthly roster.
5. Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
6. Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
7. Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
8. Certification: Any relevant certification (Preferred).

Good to Have:

1. Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
2. Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

Essential:

• Flexible working in 24*7 environment
• Flexible to work on weekends
• Good communication skills to deal with customer
• End-to-End knowledge of activities being done

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)