Service Desk Agent

Role: Service desk

Experience : 2-6 years

Locations : Noida

Must have & good to have :

Mode of Interview : virtual drive(31-Jan-2026) online interview

Must-Have

1. Excellent Communication skills both written & Verbal

2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)

3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge

4. Troubleshooting E-mails ( Outlook /Teams) 5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team. 6. Exposure to ITIL processes

Good-to-Have

Good understanding of Incident, Asset, Problem and Change Management (ITIL)