Service Desk Agent Noida Walkin 28th Feb 26

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Service Desk Agent

Experience Range: 2 to 6 Years

Location: Noida

Interview Date: 28th Feb 26

Interview Venue: TCS Yamuna Tower VI, Assotech Business Cresterra, Plot No.22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304

Must Have:

1. Excellent Communication skills both written & Verbal
2. Basic PC and peripheral Hardware troubleshooting (including print & scanning devices)
3. Basic networking and Troubleshooting, LAN, WAN, Wireless, VPN knowledge
4. Troubleshooting E-mails ( Outlook /Teams)
5. Escalates unresolved Incidents /requests to the proper tier 2 and 3 support team.
6. Exposure to ITIL processes
7. Mandate to work in 24x7.
8. Co-ordination with multiple stake holders (including MIM)
9. Create the Standard Operating Procedure and update the knowledge database documentation whenever required
10. Need to have automation mindset and exposure to AI tools and concepts

Good to Have:

1. Good understanding of Incident, Asset, Problem and Change Management (ITIL)

Essential:

• Flexible working in 24*7 environment
• Flexible to work on weekends
• Good communication skills to deal with customer
• End-to-End knowledge of activities being done

Minimum Qualification:

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)