Service Delivery Team Leader

Your role

Are you detail oriented, even when multitasking? Do you know how to solve problems and increase efficiencies? We’re looking for someone like that who can:
– use their product and front-to-back process knowledge to support highly structured or non-standard transactions
– understand risks and apply this knowledge to risk metrics
– support new or emerging business areas and identify limitations including systems, risk and operational feasibility
– interface with internal and external clients to provide operational and administrative support as needed
– identify and propose potential solutions for addressing control gaps
– increase efficiencies by utilizing technology
– Work with stakeholders for any new initiatives which can affect the function
– understand the reams requirement and ensure the risk of the process is understood
– Ability to run large teams and be aligned to the Objectives set for the functions globally
– Work with senior leaders to align the India functions with the Global functions

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

You'll be working with UBS India OTC Confirmations and Settlements team out of Hyderabad location. The team provides supervision for the OTC Confirmations and Settlements function and works closely with the Business for any new opportunities.

Your expertise

You have:
– solid interpersonal and client-relationship skills
– good presentation skills
– 10+ years OTC operations experience or related function
– excellent Excel skills
– some VBA / Alteryx skills and experience of building tactical reconciliations would be highly beneficial
– good understanding of Risk/control environments with proven track record
– ability to manage numerous projects simultaneously and understand how to prioritize
– strong OTC / IB product knowledge
– risk and control mindset, familiar with operation escalation protocol and sensitive to potential red flag in the F2B processes
– collaborate with internal stakeholders on changes impacting the function. Also, work with Business on new Business initiatives
– resolving language breaks on Confirmations with continuous interaction with Legal, Trading and Sales teams


You are:
– self motivated and able to influence/motivate others
– fast learner with the ability to very quickly pick up system and process knowledge
– passionate about driving change and have the ability to consistently deliver