Service Delivery Ops Specialist

Skill required: Marketing Operations - Creative Design
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The experienced Project Manager manages key client projects. Project management responsibilities include the coordination and completion of projects on time within budget and within scope. Understand the scope and expectations of the local market, Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. Time Management: Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management: representing the service, aligning scope and managing expectations Demand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand team Escalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the Business Budget management- Prepare and track digital budget for the Brand per fiscal Team management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard. Self starter and able to highlight issues and risk Soft skills Leadership skill- Person should be able to lead the entire project and delivery team with end to end ownership Excellent communication skills to build relationship with the client keeping the geographical and cultural difference in mind Person is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital space Managing Work Defines clear, reasonable project goals for team members. Ensures alignment of scope and objectives to stakeholder expectations. Assists in design of surveys, preparation and conduct of interviews, and planning and facilitation of focus groups Proactively shares leading ideas and relevant research with clients in support of their business model
What are we looking for? Maintains positive and professional work relationships with others in the team, create a team work environment and support others on their assignments Enables team members to create clear goals and helps them prioritize tasks Sets expectations on goals to ensure individuals target high performance outcomes Understands learning styles for improving knowledge and skills in self and others Regularly monitors and tracks performance against targets Provides support to team members in areas of expertise Is able to control emotions in a difficult situation Is open-minded and demonstrates flexibility and optimism in adapting to change
Roles and Responsibilities: At least 5-7 years experience in the following field (level of experience requirements will vary by brand they interface with), Web maintenance experience will be an added advantage. Project management: Worked in international projects in the capacity of PM Drive execution of deliverables: planning and estimates, scope and requirements from implementation to deployment. Knowledge on Internet / Information technology: B2C & B2B portal environment experience should have been around 3 or more of the following: a. Content Management Exposure in creation of web content for cross functional entities b. Database management Understand the concept of consumer data being captured in a backend database. c. Reporting and Tracking Exposure to analyzing web traffic reports using different tracking tools d. Understand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform , eCommerce, SEO, mobile marketing etc