Service Delivery Ops Senior Analyst

Skill required: Talent Acquisition - HR Delivery Strategy
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. Designing and implementing the overall recruiting strategy 2. Develop and update job descriptions and job specifications 3. Perform job and task analysis to document job requirements and objectives 4. Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc 5. Source and recruit candidates by using databases, social media etc 6. Screen candidates resumes and job applications 7. Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule 8. Provide analytical and well documented recruiting reports to the rest of the team 9. Act as a point of contact and build influential candidate relationships during the selection process 10. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 11. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 12. . Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 13. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 15. 8. Ensures progress, issues and agreements are properly documented and acted upon. 16. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 17. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 18. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. 19. 16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 20. Must read, understand and analyze client process as per the business rules. Should become a talent attraction process expert within first 4 months. 21. Work collaboratively with all internal & Third party stakeholders to achieve Business goals.
What are we looking for? Experience At least 5 years of Talent acquisition experience and a total of 7 years of experience SuccessFactors Experience will be an added advantage. HR Domain or TA certification would be an added advantage. Excellent and Strong MS Office and Excel skills Proficient with Operational Excellence Practices A minimum of 3 years of prior people management experience. Knowledge/Skills Requirements: Good organizational & prioritisation skills. Analytical and problem-solving skills. Multi-cultural awareness. Results & detail-oriented Focus on high data accuracy. Quality driven in communications and all system transactions. Good written and verbal skills. Strong English language communication skills At least 5 years of Talent acquisition experience Core Competencies Minimum 5 years of Talent Acquisition Experience and 7 years of total experience Good oral and written communication skills Ability to identify and effectively use resources Excellent customer service skills Operational Excellence skills Shift timings US shifts Candidate should be willing to work in Rotational Night shifts. Monday to Friday
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts