Service Delivery Ops Senior Analyst

Skill required: Order to Cash - Cash Application Processing
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data, whilst conducting analysis and reconciling transactions. Responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. NOTE: real estate background preferred- 40% Working Conditions Moderate travel depending on project involvement Willingness and ability to work on customer timings. Overtime and on-call when required Basic accounting MS Office Communication & Presentation Skills Teaming and Collaboration Customer Service Orientation Focus on Goals / Result Orientation Employee Development Team Leadership Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.
What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship General Maintenance of client - Systems Resource set up and updates Performing project audits and evaluating and approving requests to bill Supporting the monthly accounting close process and supporting critical business partner issues Assisting in the implementation of IT system testing and upgrades from a user perspective, Monitoring customers in use of applications for adherence to global best practices. Archiving, Records Retention and Audit Support Provide archiving and records retention in accordance with NCR policies and NCR practices including Electronic order jacket. Provide internal and external audit support as requested People: ? Participate in Team Initiatives/events ? One on one with supervisor on a regular basis ? Share ideas and seek clarification ? Support centre sponsored Team Activities ? Sharing best practices (leverage the knowledge across teams) ? Create good relations with internal and external customers ? Working on the development of the people in the team Others: ? SO 404 compliance initiatives ? Ensure team members maintain high morale ? Emails / Voice mails or any other communication from the customer to be responded promptly ? Provide required MI reports ? Lead process improvement
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignmentsDecisions that are made by you impact your own work and may impact the work of othersIn this role you would be an individual contributor and/or oversee a small work effort and/or teamPlease note that this role may require you to work in rotational shiftsPolicies Adhere to the procedures in compliance with policies Solution Order ManagementReceive and review quote in WOTSubmit quote to OMReject quote as per guidelines in consultation with Team LeadersValidation of imported order in OMProcess order in OMBook order in OMAcknowledge quote in WOT post order booking in OMCarry out the responsibilities in conformity with TATUpdate Account Profile / Master Agreements as and when requiredOrder Change/Cancel RequestReceive order change/cancel requestValidate complete request informationObtain approval according to established guidelines Enter Change Data into systemNotify requestedInvoicingEstablish invoice preferences for customer in invoice engineValidate Revenue Recognition - has been met per the terms and conditions of the contract and policyRequest for revenue deferral should be routed through the Team Leaders. Trigger invoice in systemSend invoice file for printing and to all distribution channels (e.g. EBPP) Operational:Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standardsProvide necessary support for System trouble shootingLead eSCM initiative in Solution Order Management Tea Identify and implement areas for process improvementEnsure effective backup plan is in placeProactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLAEnsure all the supporting documents are available to support Audit Financial:Identify areas of cost reduction by Process Improvements [Work and Non work related] Assess risks/costs associated with process delays and timely escalating the same to the leadership teamClient/Customer Ensure compliance with clients policies and proceduresEnsure timely communication to customers Create adequate back ups