Service Delivery Ops Lead Manager

Skill required: Transaction Monitoring - Anti-Money Laundering (AML)
Designation: Service Delivery Ops Lead Manager
Qualifications:Master of Financial Management,Bachelors degree with Finance specialization,Post Graduate Diploma in Finance
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talent Ensure the necessary procedures are in place to cover compliance operations activities and Turn Around Times (TAT). Ensure proper investigation and monitoring of TM alerts and RFI Close alerts where there are no suspicious or refer alerts to next levels where further information is required, or assistance is required to take a decision due to the complexity of the issue. Meet TAT as agreed with stakeholders. Meet Quality levels as per standards laid down. Complete corrective actions for issues raised by QA unit. Reporting issues, risks, progress ongoing to senior management. Provide MI on Productivity, Quality, escalations, True matches, overdue, issues etc. Looking for someone with AML/KYC experience Identify Process Improvement opportunities and deploy AI/ RPA tools as applicable. Provide feedback on the rationale and appropriateness of the Detection Scenario rules to ensure transaction monitoring systems are properly calibrated to identify higher risk transactions and reduce false positives. Enhance compliance investigators awareness by sharing periodical errors trends and patterns, personalized per unit and specific activity. Ensure that the teams are suitably staffed. Hire, manage and arrange for training of the resources. Monitoring the resources to ensure satisfactory completion of the work. Working with the training department to identify and address the training needs of the team, ensure the teams undergo ongoing training to the team on AML, Sanctions, etc. The Anti Money Laundering team focuses on articulating the business requirements and implement the process and system controls required to prevent moving illegally acquired cash through an organization's financial systems. The role requires a good understanding of anti-money laundry laws and regulations, client on-boarding, sanction screening, remediation, periodical reviews, Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD). providing the necessary cooperation during the audit. Taking the necessary actions to close out any audit observations or, where dependent on other units, systems, or resources, following-up until such closure has taken place. Aiding in ad-hoc Compliance AML/ TM related tasks Conduct AML oversight of the business activities to identify any key risks, trends and typologies.
What are we looking for? Ability to establish strong client relationship Strong analytical skills Negotiation skills Ability to meet deadlines Previous 5-7 years experience in managing processes related to Transaction Monitoring, Name screening, AML Compliance Regulatory and AML knowledge a sound understanding of the legislation, regulation, and codes of practice applicable in relevant jurisdiction, covering a variety of topics. An intimate knowledge and understanding of the organizations products and services, typical client profile, including their laundering vulnerabilities. Investigative skills the ability to research and analyze complex business and regulatory issues is a critical compliance skill, especially when carrying out monitoring and risk assessment reviews. Strong analytical skills with the ability to make logical and reasoned decisions, problem solving and decision-making skills to effectively resolve complex issues. Business awareness and pragmatism a good understanding of the market and business in which the company operate, lead to practical solutions being developed and helps to achieve the banks strategic objectives. Integrity and confidence - accede to a basis value set, appropriate and efficient, applied whatever situation, keeping confidentiality.
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Proficient in translating complex data and analyses into actionable findings, strategies, and tactics. Decisiveness to be able and willing to take ownership of the complex decision-making process, providing strategic thinking and target oriented solutions