Service Delivery Ops Lead Manager

Skill required: Payroll - Payroll Organization Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation/Master of Business Administration
Years of Experience:10 to 15 years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 1.Manage client relations, Service delivery team and help ensure alignment with clients business and Payroll strategic objectives. Act as primary connection between delivery team, Meta Payroll, FOS, and Accenture HR leadership. 2. Advise client account leadership regarding Payroll aspects of key business strategies, issues and decisions and potential problem areas. 3. Accountable for the delivery of contracted Services within the assigned Service line. 4.Requests and assigns resources and responsibilities within the Service line to deliver business results. 5.Manage and action issues; reporting and governance arrangements to help ensure effective management controls are established to oversee effective and efficient operation of the Service line. 6.Acts as the escalation point for problems/issues within the Service line. 1.Minimum of ten (10) years of US Payroll experience including Team/Client management 2.Ability to provide on-site support at client locations as needed. 3.A high degree of business acumen including an understanding of the financial implications of HR/Payroll Services/ Solutions. 4.Innovative problem solving and decision making. 5.Strong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related matters
What are we looking for? 1.Minimum of ten (10) years of US Payroll experience including Team/Client management 2.Ability to provide on-site support at client locations as needed. 3.A high degree of business acumen including an understanding of the financial implications of HR/Payroll Services/ Solutions. 4.Innovative problem solving and decision making. 5.Strong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related matters 1.End to End US payroll Experience- Gross to Net calculations 2.Good knowledge of any Payroll ERP system 3. Candidates with Inhouse Payroll experience is preferred. 4. Should have managed a team of 20-30 employees
Roles and Responsibilities: 1.Manage client relations, Service delivery team and help ensure alignment with clients business and Payroll strategic objectives. Act as primary connection between delivery team, Meta Payroll, FOS, and Accenture HR leadership. 2. Advise client account leadership regarding Payroll aspects of key business strategies, issues and decisions and potential problem areas. 3. Accountable for the delivery of contracted Services within the assigned Service line. 4.Requests and assigns resources and responsibilities within the Service line to deliver business results. 5.Manage and action issues; reporting and governance arrangements to help ensure effective management controls are established to oversee effective and efficient operation of the Service line. 6.Acts as the escalation point for problems/issues within the Service line.