Service Delivery Ops Associate Manager

Skill required: Talent Acquisition - HR Delivery Strategy
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Talent Attraction Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management. This role will also include recruiting for senior and niche positions across the globe. Mostly US roles
What are we looking for? Experience At least 11+ years of HR Experience with a minimum of 9 years of recruiting experience Proven work experience as a Recruiting Lead managing multiple clients Hands-on experience with Applicant Tracking Systems and HR databases Overall 9+ years of work experience in team handling role. SuccessFactors Experience a plus HR Domain certification / TA certification would be a plus Strong MS Office and Excel skills Proficient with Operational Excellence Practices Lean processes Knowledge/Skills Requirements: Excellent organizational & prioritisation skills. Multi-cultural awareness. Excellent English Language communication skills Business Case Development Business Operations Management Business Process Design Business Process Implementation Operations Management Problem Solving Process Architecture Quality Management Service Quality Management Excellent Business Excellence knowledge Team Player Excellent Customer Service skills Accountable for the delivery of contracted services within the assigned service line. Requests and assigns resources and responsibilities within the service line to deliver business results. Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line Design and implement the procedures and principles for how the service line will be operated on a daily basis. Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Champions the client processes within the service line. Accountable for client satisfaction with the service line. Acts as the escalation point for problems/issues within the service line. Actively looks for ways to grow skills and experience within the Service Line.
Roles and Responsibilities: Participate in the establishment and development of the operation, leveraging previous (Talent Attraction) experience in order to provide a differentiated service to the client. Leading all sourcing strategies Building talent pipelines for current and future job openings Develop a network of potential future hires (e.g. past applicants and referred candidates) Measure key recruitment metrics, like source of hire and time-to-hire Updating current and designing new recruiting procedures Supervising the recruiting team and reporting on its performance Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) Initiate, design and implement business process excellence improvements for the Talent Attraction LOB Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business. Provide solutions to complex business problems within the service line. Establish and maintain key relationships with the client, team leads and client management. Scope: Demonstrates excellent client care skills. Recognized as having expert knowledge and vision for the assigned service line (Workforce Administration). Produces solutions to complex business problems. Develops new concepts and opportunities within their Service Line. Contributes to policy and direction setting. Complies with all Client and Accenture Data Security and Quality requirements. Role Accountability: Is accountable for the results of the Service Line activities to both Accenture and Clients. Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes. Interfaces with other team leads, management and client staff and ensures good working relationships. Ensures the service line operations are efficient and effective and that SLA s are met. Ensure the first class delivery of service to clients. Participate in and/or support during Client visits.