Service Delivery Ops Associate Manager
Accenture
5 - 10 years
Gurugram
Posted: 16/05/2025
Job Description
Designation: Service Delivery Ops Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Strong hold on COUPA CSO Sourcing module (execution) Engage client stakeholder(s) to understand the background and objective of the sourcing project, and strategize the approach Design and configure the sourcing event in COUPA CSO (including questionnaire, bid sheet, scenarios, advanced query, custom fields, rebate set-up, gated questions, etc.). volume optimization, advanced algorithms, expressive bidding in CSO Lead without guidance execution of sourcing projects to contract closure. Demonstrate the ability to negotiate both incumbent renewals or as part of a RFP process; achieve savings. Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement Offer creative solutions to support the overall sourcing program and achieve desired results You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. In this role, you would be required to have experience working in Direct or Indirect (CAPEX, MRO) categories, Tactical Buying / Spot Buys, RFx, knowledge of Req-PO processing, Procurement Help Desk / Service Desk functions, Vendor Master Data, Invoice processing, Payment processing, and other Accounts Payable functions. Functionally, you are expected to have exposure to driving transformation, process optimization, QA Frameworks, effective project management, etc. As part of the leadership role, you are expected to manage stakeholders (both internal and external), manage SLAs, drive compliance in your span as per the organizational requirements, focus on people development and work with clients to add value to the existing operations.
What are we looking for? COUPA CSO Certification
Roles and Responsibilities: •Strong hold on COUPA CSO Sourcing module (execution) Engage client stakeholder(s) to understand the background and objective of the sourcing project, and strategize the approach Design and configure the sourcing event in COUPA CSO (including questionnaire, bid sheet, scenarios, advanced query, custom fields, rebate set-up, gated questions, etc.). volume optimization, advanced algorithms, expressive bidding in CSO Lead without guidance execution of sourcing projects to contract closure. Demonstrate the ability to negotiate both incumbent renewals or as part of a RFP process; achieve savings. Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement Offer creative solutions to support the overall sourcing program and achieve desired results "To ensure timely project deliverables with the defined quality standards " "Will be responsible for creating & presenting the deliverables to Client/Internal global team members " Strong analytical skills and ability to translate data to create recommendations Provide mentorship to team members as they deliver on client work Ensure the outcomes of the team are achieved per the set standards Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations where analysis requires an in-depth evaluation of variable factors. Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction, and decisionmaking abilityAny Graduation
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About Company
Accenture is a global professional services company specializing in consulting, technology, and outsourcing services. Headquartered in Dublin, Ireland, Accenture provides a wide range of services in strategy, digital, technology, operations, and consulting. It helps organizations improve their performance and create sustainable value by leveraging technology and industry expertise. Accenture works across various sectors, including financial services, healthcare, telecommunications, energy, and more. Known for its deep focus on innovation, Accenture partners with leading technology companies to drive digital transformation and help clients navigate complex challenges in an increasingly digital world.
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